In this paper, we propose to employ chatbots as an interface for open data published by organizations, specifically focusing on public administrations. Open data are especially useful in e-Government initiatives but their exploitation is currently hampered to end users by the lack of user-friendly access methods. On the other hand, current UX in social networks have made people used to chatting. Building on cognitive technologies, we prototyped a chatbot on top of the OpenCantieri dataset published by the Italian Ministero delle Infrastrutture e Trasporti, and we argue that such a model can be extended as a generally available access method to open data.
Dettaglio pubblicazione
2017, Current Trends in Web Engineering, Pages 156-165 (volume: 10544)
Accessing Government Open Data Through Chatbots (04b Atto di convegno in volume)
Porreca Simone, Leotta Francesco, Mecella Massimo, Vassos Stavros, Catarci Tiziana
ISBN: 978-3-319-74432-2; 978-3-319-74433-9
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