 Tom and Norman are doing a story on the ghetto for the magazine. To put their money where their mouths are, Norman hires a girl from Helping Hand Incorporated, an organization that places former juvenile delinquents in jobs. Tom isn t sure about this idea, only because it is a busy time at the magazine. The person they get is Angustia Ferrero, Gus for short. Gus is tough, mouthy, sarcastic, suspicious of establishment and basically mad at the world for her lot in life. She first meets Tom while he is doing some filing. Without knowing who he is, and she mouths off about what a hypocritical bigwig "Tom Corbett" is. She next meets Eddie not knowing who he is, and although she initially likes him, she dismisses him once she finds out he s the boss  son. This act hurts Eddie. Despite how she treated Eddie and how she made Eddie feel, Tom feels like he needs to reach out to her to show her that there are people in the world not out to get her, or else others down the line will be hurt by her. When he reveals himself to her as Tom Corbett, he apologizes for the initial non-disclosure of who he was/is. She s mad; her view of the bad of "the system" is strengthened. Without knowing her angered state, Norman has her make an urgent and important delivery. She goes missing. They find her, having thrown the delivery in the garbage. Tom immediately fires her, but explains to her that he is firing her because of what she did, not because of who she is. Still mad, Gus runs into Eddie, who has come to the office to, in the words of Tom, share himself with her by showing her something important in his life, namely a necklace that belonged to his mother. This act of kindness shows Gus that her anger toward everyone at the magazine and at Eddie was unfounded. She goes back to Tom with an attitude of truly wanting forgiveness and her job back. Tom agrees, but with the understanding that he will not hesitate to fire her again if she doesn t do her job. She now understands herself.