 Comedy about the staff of a northern English factory. Bren (Victoria Wood), a kindly woman, tries to help everyone with their problems, while attempting to ignore her drunken mother (Julie Walters) who lives in a fantasy world where she hob-nobs with the rich and famous. Her boss Tony (Andrew Dunn) likes to make out that he s an ultra-laddish sexist pervert, although it s all just a cover for being too shy to ask Bren out. The older members of the team, Dolly (Thelma Barlow) and Jean (Anne Reid) live only for the not-so-subtle bitching war they have with each other. Dolly is preoccupied with her weight and Jean s fed up with her husband. Meanwhile, Twinkle (Maxine Peake), described sarcastically by Tony as  The Pixie With The Laughing Face  is always in a foul mood, and Anita (Shonab Gulati) simply hasn t a clue. Add in Stan the handyman (Duncan Preston), who busies himself with  toaster emergencies  and  canine faeces alerts  and Phillipa the neurotic human resources officer (Celia Imrie) and it s an unusual day when  any blooming work  gets done.