 Jared s personal crusade to save heroin addicts living in the underground takes a tragic turn when he loses one to an overdose. Kylie realises how empty her life outside work is when she treats a man completely at peace with the fact that he is dying of cancer. Ben makes a promise to Max and Paula spends the day tortured by her belief that Ben will disappoint him. Ben becomes reacquainted with widower Harvey Swaine. Charlotte faces Warwick Ellis  prejudice when she steps in to treat Harvey contrary to hospital insurance policy. When Luke operates on some of Bernie Farelly s fingers after an accident in his butcher s shop he is forced to deal with the five stages of Bernie s grief.