 Ben s mother Carol arranges to meet him at The Shackletons and is invited to stay where she goes on to reveal details on Ben s younger days and then to counsel the rest of the Shackletons against Ben s wishes causing mayhem. At the same time Ted is hosting an important work event and it goes from bad to worse because of Carol s meddling. Finally Ben snaps out of his trance and puts the family back on track again.