 Chronic diseases like diabetes and congestive heart failure affect nearly 100 million Americans, and treatment of these illnesses consumes nearly 70 percent of all health care resources. Yet doctors are often unable to prevent needless suffering or even death, and these failures are threatening the viability of our entire health care system. This program looks at groundbreaking efforts in two very different communities -- Los Angeles, Calif. and Whatcom County in the state of Washington -- that are fundamentally transforming the physician-patient relationship ... and offers a glimmer of hope for patients across the country who are struggling with their chronic conditions.