 Sam and Dean visit the Pierpont Inn, a creepy old mansion turned failing hotel. They meet the owner, Susan, and her daughter Tyler, who are packing to move after they sell the hotel. Tyler is playing with a little girl named Maggie. The brothers notice strange items around the hotel, including an urn with a familiar pattern, dolls with their heads backwards and Susan s mother, who looks vacant and beyond terrified. When Susan finds them in her mother s room trying to talk to her, she throws them out and threatens to call the cops.