 Huge egos. Backbiting assistants. Screaming deadlines. Claudia "Claude" Casey has moved up in the secretarial world of television news, from permanent floater to the anchor s desk. It s a short elevator ride from the depths of the mailroom to the executive summit, but still the ice queen assistants give her a chilly reception. Now, can this perky former temp s warmth and humanity melt the hearts of the competitive up-and-comers?