 The first Arbitron ratings book, since the format change, comes in. Everyone, except Andy, is excited because WKRP went from being the 16th ranked station in an 18 station market, to the 14th ranked station. Andy realizes that the format change alone would account for that small of a move...and that in reality he s done very little. He starts to wonder if he could ever make a major difference at the dysfunctional WKRP.